Archive for April 2012
The $0 Singularity: volunteers in the context of money and effort
Seth Godin wrote an interesting posting on money – you can read it below and on his site here.
Here’s a few thoughts from experience with compensation plans
Paying people more than they are worth. The idea is twofold. Get rid of the mediocre people keeping only the A and B players. Pay them more than the industry average in the particular location. Overpaying people motivates them to do more work than they would otherwise do. Or, they feel guilty and they increase their performance. This is marker 5 on the graph above – earn a lot, do a lot.
Underpaid people. The folks who are underpaid generally know that they are underpaid. And the result is that they work less. These folks seem to have some sort of meter – “I will only do so much work, as I determine, that fits my compensation. No ups, no extras”, Maker 4 on the graph above – earn less, do less.
Coin operated people. No company loyalty. “If someone else pays me more I will leave this company.”
Volunteers – The $0 Singularity
At the $0 singularity you can get minimum effort, maximum effort, or any place along the continuum. At this singularity all the rules change.
Volunteers are a special class of people. Why would anyone work for no compensation? At first thought, people think of compensation as money. But compensation can also take a psychological form. At one extreme, someone might volunteer and expend tremendous effort in doing what they consider a higher good. At another extreme, someone may volunteer and then expend little or no effort. The difference is the effort. But what might be the same is the level of psychological compensation these two extreme positions represent. But what are these psychological compensations and how are they different?
Effort (“results’) tells the ultimate motivation
You can use this as a sort of litmus test. How much effort (think “results:) does a volunteer deliver? If this is low then something interesting is happening. Some people volunteer for “status” ( a title or a role) or to “belong to a group” (membership) that gives them status that they may otherwise not have in their career, home life, or peer group. That the true motivation is status can be evidenced by, after the status has been achieved, little or no effort is demonstrated on the part of these individuals. What was to be achieved – status or membership – has been accomplished and secured and there is little else to do.
The challenge of organizations that recruit volunteers is how do you get rid of volunteers when they don’t deliver. Some organizational leaders don’t have the heart to “fire them”. They think… heck, these volunteers are getting no (monetary) compensation so how can we really expect anything from them? But the volunteer is getting compensation – just not the monetary kind. And if you think in terms of alternate types of “compensation” the volunteer is getting paid – perhaps quite a bit in psychological rewards. The problem is that the outcome of this “payment” does not advance the organization. “Payment” is made to the volunteer but little effort or results is delivered to the organization.
So maybe we could add another dimension on the graph of money and effort. Call it “psychological reward”. At one end of that dimensional line mark it “commitment to further the organizational goals”. At the other end of that dimension put “self-interest”. Only then could one better understand the singularity at $0 where volunteer effort is either a maximum or a minimum or anyplace along the way.
Read a related article – What is this… Status Anxiety
From Seth Godin’s Blog
Everyone tells themself a different story about money, but there’s no doubt at all that the story we tell ourselves changes our behavior.
Consider this curve of how people react in situations that cost money.
A musician is standing on a street corner playing real good for free. Most people walk on by (3). That same musician playing at a bar with a $5 cover gets a bit more attention. Put him into a concert hall at $40 and suddenly it’s an event.
Pay someone minimum wage or a low intern stipend (4) and they treat the work like a job. Don’t expect that worker to put in extra effort or conquer her fear–the message is that her effort was bought and paid for and wasn’t worth very much to the boss… and so she reciprocates in kind. The same sort of thing can happen in a class that’s easy to get into and that doesn’t cost much–a Learning Annex sort of thing. Easy to start, cheap to try–not much effort as a result.
It’s interesting to me to see what happens to people who pay a lot or get paid well (2,5). The kids at Harvard Law School, for example, or a third-year associate at a law firm. Here, we see all nighters, heroic, career-risking efforts and all sorts of personal investment. And yet as we extend the curve to situations where the rules of rational money are suspended, something happens–people get fearful again. Don’t look to Oprah or JK Rowling or the Donald to bet it all–the huge amount of money they could earn (or could pay) to play at the next level (1 & 6) isn’t enough to get them out of their comfort zone. Money ceases to be a motivator for everyone at some point.
Most interesting of all is the long black line at zero (3). The curve goes wild here, like dividing by zero. At zero, at the place where no money changes hands, we see volunteer labor and free exchange. In these situations, sometimes we see extraordinary effort, the stuff that wins Nobel prizes. Just about every great, brave or beautiful thing in our culture was created by someone who didn’t do it for money. We see the local volunteer putting in insane hours even though no one is watching. We hear the magical song or read the amazing poem that no one got paid to write. And sometimes, though, we see very little, just a trolling comment or a half-hearted bit of commentary. Remove money from the story and we’re in a whole new category. The most vivid way to think about this is the difference between a mutually-agreed upon romantic date and one in which money changes hands.
All worth thinking about when you consider how much to charge for a gig, what tuition ought to be, what motivates job creators or whether or not a form of art disappears when the business model for that art goes away
Notes:
- The graph above shows effort. Really, no matter if people are compensated ($$) or a volunteer, the focus should not be on effort. The focus should be on measurable results. Competency is the linkage between effort and results. Effort does not matter – outcomes do. Establish mission-aligned measurable outcomes that are to be achieved in a specific time frame and agree on the metrics to measure them and the measurement intervals. If you do this then it will be easy to distinguish effort from outcomes and build a case for determination of competency.
- Not setting specific, measurable, time-bound performance goals linked to mission-aligned strategic initiatives for divisions and departments and holding people accountable is a failure of leadership and management. It should make no difference if you are the a Fortune 500 company or the Girls Scouts of America – the same should apply. Even if paid employees or volunteers are delivering results, if the results are not aligned with overall organizational goals then this is less effective than it could be. This is the typical problem of “organizational silos” and fiefdoms.
- One of my favorite quotes from Judge Zagel in the Blagojevich trial: “Zagel: “You did good work. But I’m more concerned when you wanted to do good only when it benefited yourself.”. Underneath all the good is just self-interest and self-promotion… What’s in it for me?
The incentive of “free”: Does “free” transcend value?
A few days ago, someone offered three individuals free tickets to an upcoming flea market (hamfest). The tickets, with a face value of six or eight dollars, plus the offer of a $300 prize, was turned down by two of the three people. To the person making the offer, the turn down of the offer of “free” was incredulous. Why would any rational person turn down “free’?
I meet a lot of unique and interesting individuals. A few years ago I got a good and unexpected lecture on “free”. In preparation for the analog to digital conversion of television the government was giving away vouchers to help pay the cost of an analog to digital converter box for those who had analog televisions. If I remember correctly, the vouchers were worth $40 towards the cost of the converter box which was priced at about $50-$70. So, with the voucher, the final cost of the analog to digital converter box was about $10-$30. When my voucher arrived in the mail I used it to purchase a converter box for a family member. I already had a digital television.
Why take something for free when you can afford to pay?
When I told a particular individual that I used the voucher I got a big lecture. He told me I could afford to pay the full price for a converter box. And he asked me why I would use the voucher. To him, it was like I was taking something that did not belong to me. It was like using another persons money to subsidize the cost of the converter which I could afford to purchase without the subsidy. I should also note that this person does not collect social security even though he is eligible. He says he does not need it and won’ take it.
So you wonder… who takes things for “free” even when they don’t need it? It seems to me that more and more people are taking things for “free” no matter what it is and no matter who has to pay for it and whether you need it or not. When does your conscience kick in to think things through and decide that there is no such thing as “free” – that there is always a cost (to someone) or a lost opportunity to someone or some group. It’s hard to embarrass people these days for taking something for “free” even when they don’t need it. “Free” mesmerizes some people.
Sometimes “free” backfires and creates exactly the opposite of the intention. What some marketing people have discovered is that “free” sometimes devalues things (the “freebie devaluation effect”). If it’s “free” it may not be worth much. Price signals value to consumers whether as truth or as a misdirection.
So, the incredulous person above still has two of the three tickets still available – for free, and perhaps more tickets.
Two other incredulous people are wondering why “free” is an incentive if you don’t want it in the first place or why “free” is a viable option when you can afford to pay and contribute to the fund-raising of an event. Is “free” some magical attribute that infuses value into a thing that you would not pay for in the first place? What’s the value of the thing when you have few takers even when you try to give it away at zero cost?
Read related articles –
The New American Dream
Why is it so hard to embarrass people
Caine’s Arcade
If you have kids or just want to see innovation and entrepreneurship in action you might want to take a look at this short film (10 minutes) about nine year old Caine who lives in east Los Angeles.
http://vimeo.com/nirvan/cainesarcade
These are the things that came to my mind when I first saw this short film
- Caine, 9 years old, has tenacity. How many entrepreneurs give up if they are not immediately successful? How many people don’t even try a new endeavor or venture? How many people are out there “waiting” for someone to give them a job?
- Caine built the arcade himself. Imagination, innovation and committment required – for every new venture.
- Entrepreneurs help other entrepreneurs. Why was it only Nirvan that spotted Caine’s talent? How many people walked past Caine’s arcade without seeing what Nirvan saw? Some people can spot talent – other’s can’t. Part of leadership & entrepreneurship is spotting and developing talent no matter where you see it.
- Social media. The amplifying effect of social media. Nirvan used Facebook to spread the word and generate a flashmob for Caine’s arcade.
The net effect
Raised $176,000 (to date) to help kids like Caine go to college. 98,000 likes on Facebook. The Goldhirsh Foundation will match dollar for dollar contributions up to $250,000.
Goldhirsh Foundation – “The Goldhirsh Foundation funds that are providing the seed funds to create/incubate the Caine’s Arcade Foundation, which will help find, foster, and fund creativity and entrepreneurship in other innovative kids.
Visit Caine’s arcade on facebook – http://www.facebook.com/cainesarcade
Caine’s Arcade website – http://cainesarcade.com/
Interconnected – http://www.facebook.com/interconnected.is
Caine’s Arcade is a story worth telling… and passing along. Your turn.
Are you (how to be) a good listener
Having a conversation with another person, or with multiple people in a group setting always has its challenges.
Those people who are talking, what are they really trying to do? Do they hijack the conversation changing it to thrier own topic? Is it a mad tea party with the topic changes every few minutes making people dizzy? Are people talking just to hear himself/herself talk as self-indulgence? Do people who are talking advance the conversation? What about those people who have nothing to say – can a person be devoid of ideas and thoughts? ( read more – Conversational Challenges)
What about the other side? What about listening? A conversation, where topics are advanced in dialog, may be more about listening than about talking.
There was a recent article from McKinsey that attempts to set out the various archetypes of bad listeners. Along with the article was another article on how executives could be better listeners.
Whether you’re a senior executive at a Fortune 100 company or just someone having a conversation in the backyard with neighbors, knowing these archetypes of bad listeners may give you insight as to why the conversation goes as it does.
And, more importantly, in a business context, people with poor listening skills are sometime also those people who are difficult to get along with. Their conversations are not at all transparent, they are not interested in considering other opinions, and the conversation is not in the service of advancing an understanding of the topic under consideration.
So, digest the profiles below. Next time you are in a conversation with a difficult person perhaps they are one of the archetypes identified below – or perhaps you have discovered another to be added to the list. Review your past conversations with people to see if any of them fit the archetypes.
Afer you’ve digested the profile of these “conversation busters” scroll down and read the article on some recommendations on how to cultivate the skill of being a better listener.
From McKinsey
The Opinionator
The Opinionator listens to others primarily to determine whether or not their ideas conform to what he or she already believes to be true. Opinionators may appear to be listening closely, but they aren’t listening with an open mind and instead often use their silences as opportunities to “reload.” While Opinionators may have good intentions, the effect of this listening style is to make conversation partners uncomfortable or even to intimidate them. Opinionators routinely squelch their colleagues’ ideas.
The Grouch
Grouches are poor listeners who are blocked by a feeling of certainty that your idea is wrong. One typical grouch, a top executive I worked with at an industrial company, made no secret of his contempt for other people’s ideas. He approached conversations as a necessary evil and sent the implicit message: “You’re full of it. You’re a fool. Why did you think I’d be interested in this?” Through perseverance, people could get through to him in conversations, painful though that was. However, many of his colleagues simply didn’t have the energy to break down his barriers every time they needed to express an idea to him.
The Preambler
The Preambler’s windy lead-ins and questions are really stealth speeches, often intended to box conversation partners into a corner. Preamblers use questioning to steer the discussion, send warnings, or generate a desired answer. I remember a meeting with one Preambler, the chairman and CEO of a medical complex, who (by my watch) spent 15 minutes posing slanted questions and making rhetorical assertions that all supported a recommendation he wanted to make to his board. Such behavior epitomizes one-way communication
The Perseverator
Perseverators talk a lot without saying anything. If you pay close attention to one of these poor listeners, you’ll find that their comments and questions don’t advance the conversation. As often as not, Perseverators are editing on the fly and fine-tuning their thoughts through reiteration. Perseverators use the thoughts of their conversation partners to support their own prejudices, biases, or ideas. When talking to one, you may feel that the two of you are having completely different
The Answer Man
Everyone wants to solve problems, but Answer Man spouts solutions before there is even a consensus about the challenge—a clear signal that input from conversation partners isn’t needed. Answer Man may appear at first to be an Opinionator. But the latter is motivated by strong feelings of being right, while the former is desperately eager to please and impress. You know you are speaking to Answer Man if your conversation partner can’t stop providing solutions and has ready answers for any flaws you point out, as well as quick rejoinders to all the points you raise
The Pretender
Pretenders feign engagement and even agreement but either aren’t interested in what you’re saying or have already made up their minds. The worst Pretender I ever met was the CEO of a health care company who had all the right moves: he seemed to hang on every word uttered, for example, and frequently won people over with a knowing, empathetic smile. That gave his conversation partners every indication that he was processing their words and agreeing with them. Yet eventually his colleagues would realize that he had not acted on anything they’d said or, worse, didn’t have access to that information when it came time to make decisions or take action.
Find out how to be a better listener
https://frrl.files.wordpress.com/2012/04/mckinsey_guidetobetterlistening.pdf
Proof of Innocence: Physics 101 pays off
Wow. Who would know that a little college freshman physics (kinematics) could get you out of paying a $400 ticket? Caught this one on yahoo news and took a look at the paper the professor submitted to the court. It was as if I was back in college with my mid-term exam in Physics. I should get out my Halliday and Resnik and see if I can follow along. Heck, I checked, and this textbook is still around in its 9’th edition and still used today – nothing like the “gold standard” of textbooks. Physics, nor is physics education, exactly up to Internet speed.
Check out the story and the paper and enjoy a remembrance of college physics 101
A physicist at the University of California San Diego used his knowledge of measuring bodies in motion to show in court why he couldn’t be guilty of a ticket for failing to halt at a stop sign. The argument, now a four-page paper delving into the differences between angular and linear motion, supposedly got the physicist out of a $400 ticket. If you want to use this excuse, you’ll have to learn a little math — and some powers of persuasion.
Read the paper –
https://frrl.files.wordpress.com/2012/04/the_proof_of_innocence.pdf
More fun with Physics on this site
Physics Envy and the Taxonomy of Uncertainty
The Hidden Reality: Parallel Universes and the Deep Laws of the Cosmos
The Grand Design by Stephen Hawking & Leonard Mlodinow – A few comments part 1
Hawking: Heaven is a fairy story for people afraid of the dark
Are the Laws of Physics the same everywhere and everywhen?
Clifford Stoll on Everything
Quick Review: Snugg case for Kindle Fire & Amazon Basics Stylus
If you read my review of the Snugg case for Apple iPad 3 then you know that I liked it so much I ordered the Snugg case for Kindle Fire. The Snugg(s) are available at Amazon.com – free shipping and no tax. At the time I added the Snugg for Kindle Fire to my order the marketing machine at Amazon suggested I add an Amazon Basics Stylus. The capacitive stylus does the job of your finger on touch screens without leaving a mark (Hasn’t someone said to you, “That will leave a mark?”); well fingers do leave marks on shiny tablet screens. So, yes, please add the Amazon Basics Stylus to my shopping cart ($11).
The Snugg for Kindle Fire arrived today. It’s the same design as the Snugg for Apple iPad 3. Fits like a glove. The Fire is securely held. The border of the case around the Fire appears to protect the Fire if dropped from a low or moderate height (not tested, of course – send me your Fire and I’ll give it a try). Pretty much everything I wrote in my Snugg for iPad 3 review applies to Snugg for Kindle Fire – including the smell of the case which is still lingering with the iPad Snugg case.
Amazon Basics Stylus
The Amazon Basics Stylus was an impulse buy recommended by Amazon during the ordering process for the Snugg. I found that the Stylus is a great addition to the Kindle Fire when using the web browser, typing, and using some applications. Given that the Fire has a smaller screen than the Apple iPads, the use of the Stylus gives you much more precision in screen gestures. If you are one of those with larger fingers that often miss the letters on the virtual Kindle keyboard then the Stylus is for you.
The Take
The take on this one is easy. The Snugg case for iPad 3 and Kindle Fire are both “buy” at a price point of $29.95. If purchased from Amazon the order is fulfilled by Amazon and shipped free under Super Saver shipping.
My only nit pick on the Snugg for Kindle Fire is that it does not have a loop to hold a Stylus. Snugg for Apple iPad does have this convenient loop that keeps the stylus with the case and with the device.
If you have the Fire you’ve invested $200 in your digital life. If you have the Apple iPad then that’s at least a $500+ investment. So spend the $30 on a decent case to protect these investments. The Snugg for Kind Fire and Snugg for Apple iPad are well made, look professional, and do the job at a very reasonable price point.
Can you determine a mans age by how high he wears his pants?
How about some fun for a change?
Can you determine a persons age by how high they wear their pants?
First of all we will use the scientific method… a relatively new approach ( read )
The Claim
By age 45 pants are 2 inches above where they should be. By the time a man hits 57, he’s wearing his pants just 7 inches below his arm pits!
Here’s an article ( read )
It’s one of the oldest jokes in the book. Old guys love to have their pants pulled up to just under their arm pits. Everyone has a laugh, and then we move on to black socks and sandals in Boca Raton. Well, as it turns out, the joke is funny because it’s true, according to research from British department store Debenhams. As men get older, they wear their pants higher! That pretty much explains the “Pants on the Ground” guy’s obsession with waistlines!
As teenagers, most kids wear their pants baggy and low on the hips. When that teen graduates college and journeys into the job world at about age 27, his pants find his natural waist and stay there for a good 12 years. Then, it starts to happen; pants creep is in effect. By 45 pants are 2 inches above where they should be. By the time a man hits 57, he’s wearing his pants just 7 inches below his arm pits!
Debenhams hopes that this research will allow them to design pants appropriate for men of varying shapes and ages. Good luck getting them to wear them. As Debenhams spokesman Paul Baldwin says, “However, our hardest task continues to be persuading men to confront the fact that their trouser waistbands have risen. From our experience, men still prefer to assume that their trousers no longer fit because their legs have suddenly grown.”
The empirical evidence
This younger generation – sad indeed. Perhaps all we need is some better education and some better role models. Perhaps we could set theses kids down and show them the proper mode of dress for the gentlemen they are
But, I suppose, we don’t need to worry about creativity on the part of the 20-something generation.
Quick Review: Snugg case for the Apple iPad 3
A couple of weeks ago I ordered an Apple iPad 3. I took Apple up on their offer on having my iPad custom engraved if I purchased it on-line. Little did I know that in choosing this option, the iPad would be shipped from China.
So, in addition to getting an Apple iPad 3 I also got a tour of China via FedEx shipping. My Apple iPad 3 had quite a journey. It’s first location was CHENGDU China (website), then to GUANGZHOU China (website), and then through ANCHORAGE Alaska to MEMPHIS, TN then up to the midwest to my home. I took advantage of learning about these cities in China via Wikipedia and Google Earth. Thanks Foxconn (website)
With that journey under its belt, I was wondering what shape the box would be in when it arrived. Well, the FedEx guy arrived in the morning with the box and it was in remarkably good shape. I opened the box and extracted my new Apple iPad 3. It was the best of all possible worlds (read).
Protecting your new Apple iPad 3
After the iPad took a journey of thousands of miles from China to my home it would be irony if it were to meet its end at the last nanometer. So I went looking for a case to protect the Apple iPad 3. You would think this would be easy – but there are literally a hundred choices. And, do iPad 2 cases fit the iPad 3?
I took a look at the Apple cover that magnetically attaches to the iPad 3 as my first choice. Forget it. This may protect the face of the iPad but not the rest of it.
To cut to the chase, I picked the Snugg case for iPad 3. It’s available for $29 at amazon.com with free shipping and no tax.
Here’s the skinny
Neutral
The packaging does not indicate that this is for any specific model of the iPad (iPad 3 is thicker than the iPad 2 by a tad)
Pros
- It is well made. Flawless stitching. Fits the Apple iPad 3 like a glove.
- There is a velcro flap that tucks under the iPad when inserted that holds it securely. The device will never accidentally fall out.
- The hole for the iPad 3 outward facing camera is in the right place (some iPad 2 cases will have a hole that is not properly aligned
- Most (see Cons) of the iPad 3 controls are easily accessible
- The iPad 3 fits inside the case, meaning that, if dropped on its edge, there is some amount of protection. The expectation is that the case will absorb the shock before it hits the metal of the iPad 3 itself.
- It has a loop for a stylus – if you use a stylus rather than a finger
- The cover has magnets that keeps the cover closed
- Wrist strap to grab and secure the iPad when not using it in a fixed position
Cons
- The claim is that this case is leather. I don’t think so. At least I don’t think this case came from a cow – more like it came from petroleum.
- The case has a distinctive smell. Kinda like a new car smell. I have owned this case for a couple of days and it still has the odor.
- The slide switch and the button on the right side of the device are a little hard to get to when the iPad 3 is in the case
- I could do without the Snugg logo on the inside of the case. Why not give me a place to put business cards or some other use? The Snugg logo is on the outside of the case embossed in the material. That should be enough free advertising as I carry it around.
The Take
The take on this one is a “BUY”.
In fact, after having the Snugg Apple iPad 3 case for a few days I decided to buy the Snugg case for Kindle Fire. Oh, Kindle Fire. Yes. the “other” tablet. Move over Fire, there’s a new Sheriff in town.
Watch a quick video… this is for the iPad 2 Snugg case… identical for iPad 3
http://www.youtube.com/watch?v=U68E0FCfypM
Arthur C. Clarke, meet the Apple iPad 3
I stumbled upon an interesting video of Arthur C. Clarke on YouTube.
It’s an interview from 1974 where he was asked to say more about the world he portrayed in his 1968 novel 2001: A Space Odyssey. In that interview Clarke talks about computers and society in the future.
Keep in mind that this interview from 1974 is nearly 40 years ago from today in 2012.
At nearly the same time as this interview, Ken Olsen, founder of DEC (Digital Equipment Corporation) made this prediction
There is no reason for any individual to have a computer in his home.
Ken Olsen in 1977
So now we have this. More than what Clarke could imagine but in the same direction; Something that Ken Olsen could never envision
Differentiators
It’s interesting how some people can see the future and some can’t. What gives individuals this capability? Is it intellectual? Is it a result of experience? Is it a result of a particular education? Can it be taught?
What is the difference between Ken Olsen and Arthur C. Clarke that leads each of them to such a profound difference in what they see as the future?
Here are some related postings on those who “missed the boat” and those who could see what no one else could see.
https://frrl.wordpress.com/2010/08/27/of-telegraphs-telephones-radios-and-organizational-momentum/
https://frrl.wordpress.com/2010/06/14/the-history-of-communications-the-past-150-years/
https://frrl.wordpress.com/2011/03/05/releasing-innovation-by-breaking-paradigms-seeing-what-no-one-else-can-see/
More from Clarke on Global Communications – http://www.youtube.com/watch?v=aajlLeTgrEg
And the Future… Augmented Reality in an always-connected world
Read about Google Project Glass – http://www.wired.com/epicenter/2012/04/epicenter-google-glass-ar/
And watch the Video