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Archive for June 13th, 2010

How to Look Really Brilliant with Little Effort

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Here is a story from Jack Canfield

Virginia Satir, the author of the classic parenting book Peoplemaking, was probably the most successful and famous family therapist that ever lived.

During her long and illustrious career, she was hired by the Michigan State Department of Social Services to provide a proposal on how to revamp and restructure the department of social services so what would serve the client population better.  Sixty days later, she provided the department with a 150 page report, which they said was the most amazing piece of work they had ever seen.

She replied, “Oh, I just went out to all the social workers in your system and I asked them what it would take for the system to work better.”

One of my favorite quotes from Henry Ford is this

Why is it that whenever I ask for a pair of hands, a brain comes attached?
— Henry Ford

What amazes me is that there are still so many “industrial age” corporations out there that think like Henry Ford.  That is, that the executive team has all the answers and the workers are just the “hands” that do the work and offer little else.

Brilliance?

So, was it “brilliance” that allowed Virginia Satir to go ask the social workers how to make the system work better – or simply lack of common sense on the part of the executive team at the Michigan State Department of Social Services?

An old joke from consulting is… “a consultant is someone who borrows your watch to tell you what time it is and then hands you a bill.”  This is exactly what Virginia Satir did.  She borrowed the states own employees to tell her how to do things better, compiled, analyzed, and delivered the information, then she handed the Michigan State Department of Social Services a bill. 

The approach of asking employees for input on improvement must have eluded the Departments executives.

The Toyota Way

Toyota is famous for The Toyota Production System (TPS) – which is not only a manufacturing system but also a corporate culture and philosophy.  A large part of TPS is employee empowerment.  Here are some recent statistics

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Written by frrl

June 13, 2010 at 5:22 am

Posted in Uncategorized

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