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Archive for April 22nd, 2010

Dave, The Mechanical Turk, and the fate of ordinary people

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A few days ago I had a conversation with “Dave”.  This was part of an assessment of processes and software tools in use by a Fortune 100 Insurance company.  During the interview, I asked Dave some questions about what he did, how he did it, how what he did fit into the larger picture of the business unit that he was in, and what the future was for the applications and software tools he was using to do his job.  I also asked him what ideas he had to improve (make more efficient, easier, create more value for his effort, etc) the work he did or the work of the business unit in general.

Dave was an expert at what he did and how he did it.  As far as answers to the other questions, I got mostly “don’t know” or silence regarding ideas for changes or improvement.  When Dave recognized that he did not have answers to some of the questions he seemed annoyed that I was asking these things of him.  Dave said a very profound thing to me.

“I just do what my boss tells me to do”

The question to you is, … Is Dave the perfect employee?

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Written by frrl

April 22, 2010 at 4:29 pm

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